Industrial Power FAQs

General Questions​

What type of equipment do you offer?

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We supply forklift and material handling lead acid batteries and chargers as well as lithium batteries for larger fleets or customers looking to reduce overall carbon.

Do you offer both new and used equipment?

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We mainly offer new equipment on the lead acid due to lifespan after 5 years, however we have used chargers and lithium batteries to offer.

Can I schedule a demo or test drive before purchasing?

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Yes, demos can be arranged based on site survey if the site will suite the batteries we have on offer.

Sales & Financing

Do you offer financing options or plans?

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Due to us not being a financial institution, we cannot supply financing, however we can supply operating leases and short and long term rentals.

Can I trade in my old equipment when purchasing new equipment?

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This can be done on a test observation. If a lead acid battery is completely dead we can offer a scrap selling discount, where we will pay you and discard of your batteries in a safe and environmental manner.

Maintain & Support

Do you provide maintenance and servicing for the equipment?

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Yes, we offer PMA/service contracts on a monthly basis as well as service other brand lead acid and chargers.

What happens if my equipment breaks down?

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We have technicians and after-hour support to make sure we can support your operations and reduce down time.

Do you supply spare parts?

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We supply parts for all the brands we supply and if needed get parts for other products to make sure we can support.

Rentals & Short Term Solutions

Can I rent forklifts or other equipment instead of buying?

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Yes, we have both 0-12 month short term contracts and long term contract up to 72 months.

Training & Compliance

Do you provide operator training?

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We supply handover training on new batteries sold to new customers. We can also offer refresher training for customers who have new operators.

Product & Technical Information

Do you provide custom modifications or attachments for forklifts and other equipment?

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We try and support your needs and modify if needed. However this could take longer with R&D to make sure we don’t just supply something with no testing.

Delivery & Logistics

How long does delivery take after purchasing equipment?

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On Lead acid, it takes between 5-10 days from order with building a tank if needed. On lithium this is between 6-8 weeks from order and will change due to much larger order over 20 units. Chargers we supply with the battery lead time.

Do you offer nationwide delivery?

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Yes we do to the main metro’s as we have branches in the locations. We can from there deliver to smaller areas.

Can you help with equipment installation and setup?

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We can assist with the installation of the chargers and if we are needed to supply from the power point, this we can do as an additional service offering.

After-Sales Service & Warranty

What kind of warranty do you offer on new and used equipment?

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On the lead acid batteries we offer a full 12 month warranty and there after a pro rata warranty for 3 years. The chargers we have a 2-year warranty and the lithium batteries we have a 5 year pro-rata warranty.

How often should I service battery?

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N/A, however on lead acid the battery should be serviced every month and topped up. The charger based on sites, however a standard is every three months. Lithium we service once a year on a health inspection check.

Can I get a service contract for ongoing maintenance?

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Yes.