Aftermarket Sales Representative

Summary Statement:
The purpose of this position is to ensure the growth and achievement of after sales targets aligned with business objectives and targets. 

To ensure growth of new business, managing and expanding existing client base through personal performance and customer relationship management.

Profile

Key Performance Areas:

To perform this job successfully, the appointed individual must be able to perform each key performance area satisfactorily.

This list of key performance areas is not exhaustive and may be changed to accommodate business needs from time to time:

• Promotion and selling of Aftermarket services, Parts, Accessories, Rental offerings, Service Contract offerings, Tyres, Driver Training, Load Testing and inhouse engineering.   
• Overall responsibility to achieve sales, growth, and profitability targets in an assigned sales territory.
• Emphasise product features based on analyses of customer’s needs and on technical knowledge of product capabilities.
• Managing a positive customer experience and NPS
• Targeting new business by visiting new customers to ensure safe operation of forklifts according to set standards and legal requirements by promoting Driver Training and load testing.
• Inform and resolve customers’ questions about products, prices, availability, product uses and credit terms.
• Quote prices, availability and onboarding process of customers.
• Prepare invoices for orders obtained and submit orders for processing.
• Assist with resolution of debtor’s disputes and assist with cash collections.
• Plan, prepare, submit, and ensure achievement of short-term and long-term rental targets for assigned territory.
• Preparation and presentation of reports as and when required.
• Participative responsibility to grow department in line with company requirements.
• Assist with Parts stock take exercises as and when required.
• Time Management and planning skills
• Updating and maintaining of accurate records using our ERP system

The requirements listed below are representative of the knowledge, skills, education / training and experience required for this position:

• Minimum Grade 12 or equivalent qualification.
• Strong analytical ability: ability and suitable experience in compiling reports utilising and analysing various data sources and to present it in a user-friendly format and accounting principles
• Strong financial / numerical ability
• Must be proactive; ability to prioritize and successfully complete multiple tasks timeously; ability to see a project through from start to finish
• Strong administrative ability; very organized and structured approach to completion of tasks; strong focus on attention to detail and accuracy and result driven
• Highly developed prioritising and multi-tasking skills; strong sense of urgency; systematic and structured approach to problem solving and decision-making; strong decision-making skills, ability to use initiative and assume responsibility; must be able to function effectively under pressure and meet deadlines; self-motivated and enthusiastic.
• Ability to interpret and apply technical information.
• Ability to understand and follow safety measures and precautions.
• Willingness and capability to continue learning and growing with new technology and models.

Knowledge requirements:

• Minimum of 3 years’ experience in the parts industry
• Computer literacy

Required Certificates, Licences, Registrations:

• Grade 12 / Matric
• Code EB / 8 driver’s licence