Operations Supervisor

The primary objective of the Operations Supervisor position is to be a direct representative, responsible for making and implementing sound decisions on behalf of the branch in all areas of the planning, directing and coordination of the Branch assigned to.

The Operations Supervisor has a direct reporting responsibility to the General Manager.

Profile

Key Performance Areas

To perform this job successfully, the appointed individual must be able to perform each essential duty / key performance area satisfactorily. This list of key performance areas is not exhaustive and may be changed / supplemented to accommodate business needs from time to time:

• The Operations Supervisor is responsible for:
• Overseeing the operational, financial, governance and ensure strategic objectives and branch probability is achieved with support from the PE Management Team
• Asset management and maintenance thereof
• All personnel and related functions with support from the PE Management Team
• Overall administration of the George Branch
• Effective leadership to ensure the staff functions as an effective, efficient and committed team in line with targets and values
  Branch:
• Ensure clear and timely reports as and when required by the GM and PE Management Team
• Ensure the George team follow all system and procedural processes as per our SOP’s, PACI, ISO and ASEC requirements
  Financial
• Ensure adequate financial internal controls are in place and adhered to as per overall Company requirements
• Provide timely and accurate financial reports monthly and as and when required
• Ensure the branch assets are managed according to set objectives
• Ensure that all budgets and financial forecasts are achieved
• Critical examination of information for accuracy
  Rental
• Ensure that all processes are strictly adhered to in relation to STR fleet with the support from Commercial Manager and Team
• Ensure that Sales and GP targets are met, rental fleet utilization is as per set targets, growth of STR rental fleet, maintenance of STR fleet as per service & load test schedules, that quality of maintenance and costs correspond in line with budget, ensure invoicing takes place within agreed time frames and STR stock counts are done as per company policy.
  Parts:
• With the support of the Regional Parts Manager, ensure that sales and GP targets are met, stock availability is as per set targets, parts obsolescence is controlled and ensure that parts inventories / perpetual stock counts are done as per company policy.
• Effective management of Aftermarket Representative to ensure targets are met, visibility in the market and growth of market share in all departments.
  Service and Maintenance
• Ensure work in progress, service scheduling and load testing is managed in line with company policies. 
• Profitability of maintenance contracts are managed in line with company policy and warranty claims processing is in line with set regulations and submitted for processing timeously.
• Manage Technician Labour Recovery and achieve monthly targets as per set budgets with support from PE Maintenance Manager.
  Debtors
• Assist PE Debtors team with any Debtors disputes as and when required
  Creditors
• Support PE Creditors Team by ensuring accurate and timeous receipt and verification of invoices, and assisting with any Creditors disputes as and when required
  General
• Ensure branch overheads are in line with company regulations
• Overall responsibility to ensure administrative procedures are followed correctly
• Ensure OHSACT requirements are met on own and customer premises and that all regulations are adhered to
  Customer Service
• Overall responsibility to ensure quality of customer interaction and service
  Operations
• Responsible to ensure efficient and effective organisation of the branch’s operations to maximise profitability in a sustainable manner
• Responsible to ensure adequate strategic planning (short and long term) and action plans are developed, evaluated and on an ongoing basis revisited for relevance and applicability with the support of the PE Management Team and GM
• Responsible to identify and address operation problems timeously.
  Human Capital
• Overall responsibility to ensure staff in all departments are managed in line with company personnel policies and procedures
• essential functions that should be performed in line with the company’s values and key principles
• bi-annual performance appraisals per staff member
• timeous compilation and submission to PE Human Capital of payroll information
• monthly departmental meetings with PE Management Team
• Managing leave and absenteeism
• Ensure effective inter-departmental and internal communication.
• Maintaining compliance with company’s personnel policies with regards to hiring, terminations, compensation, benefits, discipline, grievances, safety and training

Overall responsibility to grow the branch in line with company requirements.

Overall responsibility to develop and implement operational innovation.

The requirements listed below are representative of the knowledge, skills, education / training and experience required for this position:

• Education / Training and Job-related experience requirements:
• Relevant tertiary qualification (3-year degree / diploma / NQF Level 6), in technical or business management or equivalent
•  4 to 6 years’ experience in a similar position

Knowledge requirements:

• Knowledge requirements:
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modelling, leadership technique to best position the division / branch
• Knowledge of and insight into local and global industry dynamics and associated value propositions
• Knowledge of principles and processes for providing customer and personal services, e.g. customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
• Knowledge of laws, legal codes, precedents and government processes that impact the company’s and clients’ industries and business operations.
• Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labour relations and negotiation, and personnel information systems
• Knowledge of principles and methods for promoting and selling products and / or services; knowledge of marketing strategy and tactics, sales techniques and sales control systems
• Knowledge of mathematics, statistical principles, and their applications
• Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data (compilation of budgets, balance sheets, income statements, forecasts, etc.)
• Knowledge of relevant public safety and security policies, procedures, and strategies to promote effective security operations for the protection of people and property.
• Knowledge of quality control processes, costs and other techniques for maximizing the effective storage and distribution of products (equipment and parts)
• Knowledge of the English language as business communications medium – spelling, grammar, General:
• Strong analytical ability, strong attention to detail
• Strong financial / numerical acumen
• Sound knowledge of developing new business opportunities
• Proven entrepreneurial skills (adding value by doing business smartly and efficiently) & development, communication, and implementation of financial growth strategies.
• Experience in directing and leading a team of varying levels of experience and skill.
• Excellent English written and verbal communication skills.
• Proficient in MS Outlook, Word, Excel, and PowerPoint
• Must be of sober habits, have high energy levels and general good health.
• Must maintain high ethical standards both personally and professionally; shows integrity and fairness in dealings with others; must be reliable and trustworthy rules of composition, language structure, etc.

Required Certificates, Licences, Registrations:

• Technical Qualifications or Business Management Qualification
• 4-6 years supervisory or management experience