Parts Counterhand

Summary Statement:

The primary objective of the Parts Counter Sales is to sell spare and replacement parts and equipment to external clients, as well as internal workshops; to process information, records, orders, stock levels, accuracy of stocks and to maintain, evaluate and continuously improve policies, procedures, standards and processes for the parts sales function.

Profile

Key Performance Areas

To perform this job successfully, the appointed individual must be able to perform each essential duty / key performance area satisfactorily. This list of key performance areas is not exhaustive and may be changed / supplemented to accommodate business needs from time to time:

• Perform overall sales function of parts and aftermarket product sales to external and internal clients
• Answer customers’ questions about products, prices, and availability.
• Timeously and accurately prepare and distribute quotes.
• Provide pricing guidelines and discounts pertaining to specific service agreements / major clients.
• Maintain accurate records, using automated systems.
• Prepare sales contracts for orders obtained and submit orders for processing.
• Collaborate with colleagues to exchange information such as selling strategies and marketing information.
• Read catalogues, microfiche viewers, or computer displays to determine replacement part stock numbers and prices.
• Determine replacement parts required, according to inspections of old parts, customer requests, or customers’ descriptions of malfunctions.
• Receive and fill telephone orders for parts.
• Fill customer orders from stock.
• Prepare sales slips or sales contracts.
• Responsible for stock takes – perpetual and bi-annual.
• Advise customers on substitution or modification of parts when identical replacements are not available.
• Examine returned parts for defects and exchange defective parts or process credit notes.
• Responsible to prepare and distribute scheduled (monthly, weekly, and daily) and ad-hoc reports as might be requested by department manager accurately and timeously
• Responsible for timeous and accurate execution of all administrative duties related to this position.
• Responsible for standby duties
• Responsible for stock take exercises
• Overall responsibility to ensure quality of interaction with and customer service and support levels to internal and / or external clients (maintain proper communication and joint resolution of problems, ensure prompt and accurate responses to queries / requests for assistance)
• Participation in team/department meetings and development/training initiatives to ensure that Parts Warehouse functions as an efficient resource for the company by continuously evaluating and monitoring quality and accuracy of work, implementing and actively participating in Investors In People in line with company strategic objectives, ensure effective inter-departmental and internal communication
• Responsible for daily / monthly ordering of stock
• Receive and count stock items, and accurately record data
• Accurate packing and unpacking of items to be stocked on shelves in stockrooms, warehouses or storage yards
• Accurate picking of orders according to computer generated requisitioning picking slips and customer invoices
• Verify inventories by comparing them to physical counts of stock and to investigate and resolve discrepancies / adjust errors
• Store items in an orderly and accessible manner in the warehouse/ supply rooms/ storage yard or other designated area(s)
• Mark stock items correctly by using appropriate labelling
• Examine and inspect security of stockroom/warehouse/storage yard and report any abnormality to the manager
• Responsible to ensure quality of customer interaction and service is exceeding internal and external customer expectations; ensure communication / feedback to customers are prompt and correct.

The requirements listed below are representative of the knowledge, skills, education / training and experience required for this position:

• Matric / Grade 12 as minimum qualification plus proven experience and success in parts sales in the material handling or related industry; minimum of 5 years’ experience
• Code 8 Driver’s licence
• Experience in and understanding of counter sales functions.
• Understanding and working knowledge of Kerridge system
• Advanced / Expert Computer literacy in MS Outlook, Word and Excel

Knowledge requirements:

• Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Knowledge of quality control processes, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
• Knowledge of mathematical principles, statistics, and their applications.
• Knowledge of economic and accounting principles and practices and the analysis and reporting of financial data.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of quality control processes, costs, and other techniques for maximizing the effective storage and distribution of products (equipment and parts)
• Knowledge of the English language as business communications medium – spelling, grammar, rules of composition, language structure, etc.

Required Certificates, Licences, Registrations:

• Procurement / Purchase Control experience or relevant technical qualification 
• Code 8 driver’s licence