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Careers

Job Title Job Reference Location Salary Link
Lifting Machine Inspector Trainee
Controller
Workshop Team Leader
Field Service Technician
Customer Relations Officer
Customer Relations Officer

Careers

Welcome to CFAO Equipment's Careers Page, where we invite you to join our team of professionals in the exciting world of material handling and industrial equipment. Our commitment to professionalism is matched with clear and approachable information to guide you through your career journey.

Join Our Team

CFAO Equipment is a dynamic and innovative player in the industry and we're always on the lookout for talented individuals to join our ranks. Whether you're an experienced professional seeking new challenges or a fresh graduate eager to embark on a rewarding career, we offer a range of opportunities across various roles.

A Place to Grow

At CFAO Equipment, we believe in nurturing talent and fostering growth. When you join our team, you become part of a supportive environment that values collaboration, creativity and continuous learning. We provide you with the tools and resources to excel in your role and contribute to the success of our organisation.

Explore our opportunities, apply and take the first step toward an exciting and rewarding career.

Location: Gqeberha

Job Title: Customer Relations Officer

Closing Date: 2025/01/22

Qualification:

  • Matric, Grade 12 or equivalent qualification
  • Microsoft Office Competence, Word, Excel, Power Point, a prerequisite
  • Higher Certificate, Diploma in Business Management, Customer Services, Public relations prerequisite for this role.
  • Kerridge Autoline, CRM, other ERP systems advantageous.
  • Product knowledge advantageous.
  • Use of technology and Web based portals a prerequisite.
  • Driver’s License Code 8 is a prerequisite.

Required Skills:

To perform this job successfully, the appointed individual must be able to perform each essential duty / key performance areas satisfactorily. This list of key performance areas a summary of critical outcomes and is not exhaustive and may be changed / supplemented to accommodate business needs from time to time:

  • Ability to grow and maintain multi-level relationships with existing and new customers across all industry sectors.
  • Establish strong relationships with the allocated customer base to ensure that all their expectations are met.
  • Have monthly Fleet engagements with customer and present data that will assist them in fleet decision – making and improve their overall operational efficiencies.
  • Ability to assist customers by training and supporting customers on the effective utilization of ISITE, FMX, Rapid Response, Lithium Ion with the objective to improve fleet efficiencies for customers. Effectively reporting of customer fleet query concerns, to the relevant department managers with the objective to ensure that customer query is effectively addressed and closed- out.
  • Fleet evaluations, to effectively support the Sales and Aftermarket teams with fleet evaluations for replacement programs.
  • Effective sales handover process with the customer ensuring that brand loyalty is entrenched in the mind of the customer.
  • Report on all new sales leads to assist in sales conversion and grow market share.
  • Support Sales and Aftermarket Teams with marketing campaigns for customers.
  • Foster collaboration with all operational departments to ensure effective customer solutions are put in place to improve overall customer experience and satisfaction levels.
  • At all times, deliver on Customer expectations and strive towards Customer Service Excellence.
  • Align and work closely with the Customer Support Administrator for effective and efficient customer results.



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